Frequently Asked Questions
Find answers to common questions about EXIMIO products, technical support, samples, OEM services, ordering and shipping.
Product Information
What types of products does EXIMIO provide?
EXIMIO supplies diagnostic raw materials including antigens, antibodies and related materials for in vitro diagnostic applications. We also support rapid diagnostic uncut sheet OEM and customized development projects.
How can I find a suitable antigen or antibody?
You can browse our product categories or contact our technical team with your target analyte, assay format, sample type and intended application. We can help narrow down relevant materials for evaluation.
Can I request a sample before placing a bulk order?
Sample availability depends on the individual product. Contact us with the product name or catalog information together with your intended application, and our team will confirm the available evaluation options.
How can I request a quotation?
Send us the product name or catalog number, required quantity, destination country and relevant project information. Our team will review your request and provide the appropriate commercial information.
Is there a minimum order quantity?
Minimum order quantities may vary depending on the product, packaging format and whether the request is for standard supply or customized production. Please contact us for product-specific information.
Do you support bulk or commercial-scale supply?
Bulk supply can be discussed according to the product, required quantity and project requirements. For commercial manufacturing projects, we recommend sharing expected demand and application information with our team in advance.
Evaluation & Development
Can EXIMIO help with antibody pair selection?
Yes. For relevant sandwich immunoassay and lateral flow applications, our team can discuss candidate materials, pairing considerations and evaluation requirements according to your assay.
Do you provide assay development support?
We can discuss material selection, assay evaluation and optimization-related technical considerations for suitable projects, particularly in rapid diagnostic and immunodiagnostic applications.
What information should I provide when asking for technical support?
Helpful information includes your target analyte, sample type, assay format, detection platform, current development stage and any performance issue you are trying to address.
Can you help troubleshoot sensitivity or background issues?
Our team can review material-related factors and discuss possible technical directions when an assay shows insufficient sensitivity, non-specific background or inconsistent performance.
What technical documentation is available?
Available documentation depends on the individual product. Product specifications and relevant supporting technical information can be requested from our team during evaluation or purchasing.
Can you recommend a material if I do not know the exact catalog item?
Yes. You do not need to identify an exact catalog item before contacting us. Share your intended application and technical requirements, and our team can help identify relevant options for evaluation.
Custom Development
Does EXIMIO provide rapid diagnostic uncut sheet OEM services?
Yes. EXIMIO supports rapid diagnostic uncut sheet OEM projects for suitable applications, including development and production-oriented cooperation according to project requirements.
Can you develop customized antigens or antibodies?
Customized antigen and antibody development can be discussed based on the target, intended application, technical requirements and expected project scale.
What information is needed to start an OEM project?
We recommend providing the target, test principle, sample type, intended format, performance expectations, current development status and estimated production requirements.
Can an existing rapid test project be transferred for further development?
Depending on the project stage and available technical information, we can discuss whether existing materials, formulations or assay conditions can be evaluated as part of further development or production planning.
Can OEM projects be scaled toward routine production?
Production planning can be discussed according to assay maturity, technical requirements and expected project scale. Relevant manufacturing considerations may be introduced as the project progresses.
International Supply
Does EXIMIO ship internationally?
International delivery can be arranged to supported destinations. Shipping options depend on the product, destination and applicable transportation requirements.
Do all diagnostic raw materials require cold-chain shipping?
No. Shipping conditions depend on the stability requirements of each product. Materials may be shipped under ambient, refrigerated or other temperature-controlled conditions as appropriate.
How long does delivery take?
Delivery time varies according to product availability, destination, shipping method and customs clearance. Estimated lead time can be confirmed when an order is reviewed.
How are temperature-sensitive products packaged?
Appropriate protective and temperature-control packaging is selected according to product requirements and transportation conditions.
What should I do if a shipment arrives damaged?
If a shipment arrives with visible damage or an apparent transportation issue, please contact us promptly and provide the order information, shipping label and clear photographs of the package and affected products for review.
Talk to our team about your project
Contact EXIMIO for product information, technical assistance or OEM and custom development inquiries.