Reliable Delivery for Diagnostic Materials
EXIMIO supports international delivery of diagnostic raw materials with shipping arrangements selected according to product requirements, destination and transportation conditions.
From routine ambient shipments to materials requiring temperature-controlled transportation, our team considers appropriate packaging and logistics conditions before dispatch.
Shipment arrangements for supported destinations according to product and order requirements.
Shipping conditions are selected according to the stability requirements of the individual material.
Products are packed with consideration for transportation, handling and environmental conditions.
Our team can assist with shipment-related questions before dispatch and after delivery.
From Order Confirmation to Delivery
Shipping arrangements depend on the product, quantity, destination and required transportation conditions. Relevant logistics information is reviewed before an order is dispatched.
Order Review
Product availability, quantity, packaging requirements and destination information are reviewed before shipment preparation.
Shipping Condition
Appropriate transportation conditions are selected according to the storage and stability requirements of the ordered material.
Packaging
Products are prepared using suitable protective packaging and, where required, temperature-control materials.
Dispatch
Tracking number provided after dispatch. Use it to follow shipment status and delivery progress through the relevant carrier.
Delivery
The shipment is transported to the designated destination subject to carrier handling, customs procedures and local delivery conditions.
Estimated Shipping Timeline
Preparation time is calculated from payment confirmation, while international transit time is calculated from the date of dispatch. Final delivery timing may vary by destination and customs clearance.
Once your order has been dispatched, EXIMIO will provide the tracking number so you can follow the shipment status and delivery progress through the relevant carrier.
The above timelines are general estimates. Carrier schedules, customs procedures, destination-specific requirements and other transportation conditions may affect final delivery.
Transportation Based on Product Requirements
Diagnostic materials do not all require the same transportation conditions. Shipping arrangements are selected according to the characteristics and stability requirements of each product.
Ambient Shipment
Materials with suitable stability characteristics may be transported under appropriate ambient shipping conditions.
Refrigerated Shipment
Products requiring refrigerated transportation can be prepared using suitable temperature-control packaging according to their requirements.
Temperature-Controlled Shipment
Where additional temperature control is required, packaging and transportation arrangements can be selected according to the product and destination.
Designed to Protect Materials During Transportation
Packaging requirements vary according to product format, temperature requirements and expected transportation conditions.
Our shipment preparation process considers physical protection, temperature management and practical handling requirements to help reduce avoidable transportation risks.
Primary product packaging
Protective secondary packaging
Temperature-control materials where required
Outer transportation packaging
Shipment identification and handling information
Supporting International Diagnostic Supply
International shipping requirements can vary significantly by destination. Shipping options, estimated timing and freight costs are therefore reviewed according to the order and receiving country or region.
Destination Information
Complete receiving information helps us review available shipping arrangements and prepare the order correctly.
Shipping Method
Available transportation options depend on destination, product requirements, shipment size and carrier availability. Shipping costs are quoted separately and confirmed according to the selected shipping arrangement.
Customs Clearance
Import procedures and customs clearance requirements vary between destinations. Clearance time cannot be fixed in advance and may affect the final delivery date.
Local Requirements
Customers should confirm any destination-specific import, regulatory or receiving requirements applicable to their order.
Information That Helps Us Prepare Your Shipment
Providing complete order and destination information can help reduce unnecessary delays when shipping arrangements are reviewed.
Product name or catalog number
Required quantity
Recipient name and company
Complete delivery address
Contact telephone number
Destination country or region
Any special receiving requirements
Relevant shipping or import instructions
Check the Package When It Arrives
Reviewing the shipment promptly after receipt helps identify visible transportation issues and allows relevant information to be collected while it is still available.
Inspect the Outer Package
Check whether the shipping carton or external packaging shows visible signs of damage, opening or unusual handling.
Verify the Shipment
Confirm the received products and quantities against the available order or shipment information.
Follow Product Storage Requirements
After receipt, place materials under the appropriate storage conditions according to the relevant product information.
Report Visible Problems
If there is apparent shipping damage or another transportation issue, contact our team with the relevant shipment information.
If Your Shipment Arrives Damaged
If a shipment arrives with visible damage or an apparent transportation issue, contact EXIMIO and provide the available shipment information so our team can review the situation.
- Order or invoice information
- Shipping or tracking information
- Photographs of the outer package
- Photographs of the affected product
- Description of the observed issue
Common Shipping Questions
Does EXIMIO ship internationally?
International delivery can be arranged to supported destinations. Available shipping methods depend on the product, destination and applicable transportation requirements.
Do all diagnostic materials require cold-chain shipping?
No. Transportation conditions depend on the stability requirements of each product. Materials may be shipped under ambient, refrigerated or other temperature-controlled conditions as appropriate.
How long will delivery take?
Reagent orders are generally prepared within 1 week after payment confirmation, while uncut sheets typically require approximately 10–20 days. International transit is generally approximately 7–10 days after dispatch. Customs clearance and final local delivery times vary by destination.
How much does shipping cost?
Shipping costs are quoted separately based on the destination, shipment size, shipping method and any temperature-control requirements. The applicable freight cost will be confirmed with the shipping arrangement for your order.
Can I receive tracking information?
Yes. Once your order has been dispatched, we will provide the shipment tracking number. You can use it to follow the shipment status and delivery progress through the relevant carrier's tracking system.
What should I do if there is a problem with delivery?
Contact our team with your order information, shipping details and any relevant photographs or supporting information so the issue can be reviewed.
Have questions about shipping your order?
Contact EXIMIO with the product, quantity and destination information. Our team can review the shipping arrangement and provide the applicable freight quotation and estimated delivery information.